Refund Policy

At Express Book Publishers, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy to understand the terms and conditions under which refunds are processed.

1. Eligibility for Refunds

We offer refunds under the following conditions:

If you have purchased our service, refunds may be granted within 14 days of purchase, provided that the service has not been fully delivered or consumed.

2. How to Request a Refund

To initiate a refund, please follow these steps:

Contact Us: Send an email to [email protected]

with your order number and reason for requesting a refund.

3. Refund Processing

Once we receive your request and/or returned item, we will inspect it and notify you of the status of your refund:

Approved Refunds: If your refund is approved, a credit will automatically be applied to your original method of payment within 7–10 business days.

Late or Missing Refunds: If you haven’t received your refund after 10 business days, please check with your bank or credit card provider. If issues persist, contact us at [email protected]

4. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and significant changes will be communicated via email or website notification.

It is important that you carefully read and understand the refund policies in order to have full knowledge of the privileges and limitations governed by the Express Book Publishers Policies. We offer refunds only in special cases and specified conditions, detailed as under:

Express Book Publishers offers a 100% Refund on all its services, however, it is not an unconditional 100% refund and certain conditions still apply.

Express Book Publishers Refund Policy will be Void if;

• You have chosen a special or a custom package.
• You have demanded revisions beyond the initial concepts
• The customer has not been contacted or irresponsive for more than 2 weeks without notice.
• If the project is placed on hold upon customer request, the refund will be voided.
• Company’s policies, or policy, have been violated.
• The creative brief is lacking in required information from the client end.
• The business is closing or changing its name or business.
• Reasons such as ‘change of mind’, ‘disagreement with a partner, or other reasons that do not pertain to the service provided will not be subject to refund under any circumstances.
• Once a client has accepted multiple sets of revisions (for any services), the refund will not be applicable.